Ask a Nurse

Your Source for Health Care Answers


With Ask-A-Nurse, a service of Saint Vincent Health System, health information is just a phone call away. When you dial our number which is available 24 hours a day, 7 days a week., you'll speak directly to a specially trained registered nurse. You can trust even your most serious health care concerns to Ask-A-Nurse, because we're backed by leading physicians and hospital services right here in the Erie community. Our experienced team of registered nurses uses a computerized database to give you fast, reliable health care information 365 days a year. You'll get accurate, confidential information in the privacy of your own home free of charge.

*Saint Vincent Ask-A-Nurse is licensed to accept calls from within the Erie County region and from Westfield, NY, only. Please consult your local phone book for your region's health information service.

We'll help you find a physician

Ask-A-Nurse will work with you to help find a physician in your area. Finding a physician who satisfies your individual needs, including insurance coverage, medical specialties and office hours, has never been easier.

We can help in an emergency

When you're not sure if your health care problem is serious, call Ask-A-Nurse. Our nurses can help you decide what to do and where to turn.

We'll point you in the right direction

In addition to hospital services, Ask-A-Nurse can answer questions about treatment for a variety of problems from arthritis to stomachaches. Also, Ask-A-Nurse can guide you to community programs that provide such services as alcohol and drug abuse treatment, health education seminars, fitness activities, family counseling services and more. Free answers to your health care questions are as close as your phone. Call Ask-A-Nurse any day (even holidays) for convenient, accurate information.

Before you call

Before you call your physician or an information service such as Ask-A-Nurse with a medical concern, observe the problem or situation carefully.

  1. When did the problem start? What are the symptoms?
  2. Where is the pain? Is the pain a dull ache or stabbing pain?
  3. Measure your vital signs if possible: temperature, blood pressure, pulse, breaths per minute.
  4. Think back: Have you had this problem before? What did you do for it? Are there any changes in your life (stress, medications, food, exercise, etc.)? Does anyone in your house have these same symptoms?

Having the answers to these basic questions, and even a list of more questions, will help us help you in a more efficient manner.

Answers to the most frequently asked questions about your health

For answers to the most frequently asked questions about your health, you can visit Vitals: Your Health and Wellness Resource or call Saint Vincent Ask-A-Nurse at 814-452-5500.