What is My Saint Vincent (mySV)?
The mySV patient portal is a secure, online patient-initiated service that allows you, as a patient, to communicate conveniently with your Saint Vincent Medical Group health care provider(s).
What health information do I have access to in mySV?
mySV allows you to interact with your Saint Vincent Medical Group health care practice(s) and provides you the opportunity to submit and receive health care information at your convenience. The following features of mySV include:
- Appointment requests
- Prescription renewals
- Health forms/personal health record
- Ask medical questions
- Ask billing questions
- Online bill pay
Is my information shared? Is it secure?
Your private health information is protected and maintained securely. It is accessible by those members of the Saint Vincent Health System “family”* of health care provider(s) directly involved in your care. There are a number of security measures and standards in place (HIPAA, PCI, and other regulatory and compliance agencies) to ensure that your data is encrypted and protected as you use mySV.
mySV was designed to give you access to your health care information without compromising your privacy. There are key features in place to verify your identity and ensure that your personal information can only be accessed by you and your health care providers. These include identity proofing during online sign-up and login process and a unique security phrase that displays when you log in.
Can I use mySV if I am not an existing patient of one of the practices within the Saint Vincent Medical Group network of providers?
No. mySV is for existing Saint Vincent Medical Group patients. If you are a new patient or would like to become a new patient, please contact one of our conveniently located Saint Vincent Medical Group practices to learn how to begin using mySV. Once you have scheduled your first appointment, you can then create your own mySV account.
How do I begin using mySV?
To use mySV for the first time, click the Create an Account button on the mySV patient portal site. You will be prompted to provide information to establish your own mySV account. You will also create your own user ID and password to be used in the log-in area the next time you need to access your mySV account.
Why do I need to provide my Social Security number when creating an account?
Your Social Security number is unique to you and is used as a secure identifier when you create your account.
What do I do if I get a ‘preferred provider required’ error when trying to create an account?
Click on the Add link underneath the preferred provider dropdown after selecting the provider name (see below). Once this is done, you should be able to create your account.
Why is my flexible spending card not accepted when I try to pay my bill online?
Yes, flexible spending cards ARE recognized when using the online bill pay feature.
What if I forgot my user ID or password?
Use the "Forgot Your User ID/Forgot Your Password" links on the main mySV log-in page, which are conveniently located under the fields where you enter your user ID and password. You will be prompted to confirm information about yourself to have your user ID sent to you or to reset your password.
I have been prompted to enter my HealthKey user ID and password. What does that mean?
You may be prompted to use your HealthKey user ID and password. HealthKey allows you to use the same user ID and password across multiple health care websites. This means that you can enter the same user ID and password that you previously created at another practice/physician group/health system to set up your new mySV account.
If you don't remember your previous user ID and password, use the "Forgot Your User ID/Forgot Your Password" links located on the main mySV log-in page to verify information. You user ID will be sent to the e-mail address you provided when first creating a mySV account or you will be given the option to reset your password.
What should I do if I need assistance creating my account?
Please contact your Saint Vincent Medical Group provider’s office for assistance.
What should I do if I need help viewing some of the pages within mySV?
If you have trouble viewing any of the pages within mySV, you may be able to zoom in by holding down the 'CTRL' key and pressing the '+' key on the keyboard. You may also zoom out by holding down the 'CTRL' key and pressing the '–' key.
What if I change health care providers?
When you contact the practice to notify them of the change and are no longer a patient of the Saint Vincent Health System “family”* of health care provider(s), your account will be deactivated, and you will receive an e-mail notification of this action.
*For the purposes of this notice, the Saint Vincent Health System “family” includes the parent, Saint Vincent Health System, together with Saint Vincent Health Center, and other Saint Vincent health services, along with the physicians and other medical personnel who provide care at these facilities. Click here for a detailed listing of the Saint Vincent “family" or contact our Patient Relations Department at 814-452-7081 for a hard copy listing.