Medium:
Journal-Based Enduring Materials CME Activity
Method of Participation:
Read the required materials, complete the post-test and evaluation form, and submit completed forms to CME office.
Release Date - Termination Date:
May 5, 2011 - May 5, 2012
Planning Committee:
Christopher Clark, DO - Chief Quality Officer
Sandy Ferguson - Quality Facilitator
Linda Dougan - Director, Patient Relations
Linda Carpenter - CME Coordinator
Required Materials: 
Objectives:
At the conclusion of this activity, the participant should be able to:
- Define the HCAHPS physician question types and recognize their association with health system reimbursement and patient loyalty.
- Recognize the value and importance of patient satisfaction and the responsibility of physicians in improving patient satisfaction.
- Identify best practices and patient expectations for communication and overall patient satisfaction.
- Analyze the impacts of patient satisfaction including outcomes, quality of care and financial implications.
Accreditation:
Saint Vincent Health System is accredited by the Pennsylvania Medical Society to provide continuing medical education for physicians.
Designation:
Saint Vincent Health System designates this educational activity for a maximum of 0.5 AMA PRA Category 1 Credit™. Physicians should only claim credit commensurate with the extent of their participation in the educational activity.
Disclosure:
It is the policy of Saint Vincent Health System that anyone in a position to control content including faculty and planners disclose real or apparent conflicts of interest relating to the topics of this educational activity. Any and all conflicts of interest will be identified and resolved prior to the conference.
All members of the planning committee that are in control of content for this CME Enduring Materials activity have no conflicts of interest to disclose.
No educational grants have been received in support of this activity.
Privacy and Copyright:
Saint Vincent Health Center Office of CME is required to inform its internet learners of the existence of and adherence to our policy on privacy and confidentiality. Please refer to this information, if necessary. In addition, all Saint Vincent CME activity materials comply with any existing copyright laws. Reprinting or otherwise reproducing any protected documents in whole or in part is prohibited unless prior written consent is obtained from the copyright owner.
In order to receive CME credit, please click on the links above to read the required materials, and complete the post-test and program evaluation.
These can be emailed to Linda Carpenter at: LCarpenter@svhs.org
or faxed to 814-452-7131
or mailed to:
Linda Carpenter
CME Coordinator
Saint Vincent Health Center
232 West 25 Street
Erie, PA 16544
If you have any questions, please contact Linda Carpenter at 814-452-5717.
Thank you
SAINT VINCENT HEALTH CENTER
CME DEPARTMENT